Cancellation, Return & Refund Policy

1. Scope

This policy applies to all purchases, subscriptions, and payments made to Briskbase Technologies ("Briskbase", "we", "our") for our software products and services. Payments are processed through Briskbase Bridge, our payment gateway, which currently uses Safepay (DBANK Inc.) as its payment processor partner.

2. Products This Policy Covers

This policy covers cancellations and refunds for all Briskbase software product subscriptions and one-time purchases. Currently available products are:

This policy automatically applies to any new Briskbase product that accepts payments from the date it becomes commercially available.

3. Subscription Cancellations

You may cancel a product subscription at any time:

• Cancellations can be requested by contacting us at sales@briskbase.com or through the product's account settings where available.
• Upon cancellation, access to the product continues until the end of the current paid billing period. No additional charges are made after that.
• Cancellations take effect at the end of the current billing cycle. We do not terminate access mid-period.

4. Refunds for Subscription Products

We will process a full or partial refund for subscription payments in the following circumstances:

• 7-day new subscriber refund: If you cancel within 7 days of your first payment and have not made material use of the product (e.g., not processed live transactions or set up production data), you are eligible for a full refund of that first payment.
• Billing error: If you were charged incorrectly due to a technical or billing error on our part, we will refund the incorrect amount in full.
• Service not delivered: If a paid feature or integration was materially unavailable for more than 72 consecutive hours in a given billing period, you may request a pro-rated refund for the affected days.

Outside these circumstances, subscription fees are non-refundable. We do not provide refunds for partial months, unused features, or changes in your business needs.

5. Refunds for One-Time Purchases and Custom Services

Payments for one-time software licences, setup fees, or custom development and consulting services are non-refundable once work has commenced or the licence has been activated. If we are unable to deliver an agreed deliverable due to a failure on our part, we will discuss a suitable remedy — which may include a credit, partial refund, or revised delivery — on a case-by-case basis.

6. Online Payments via Briskbase Bridge

When payments are made online through the Briskbase Bridge checkout (powered by Safepay):

• A customer may cancel a pending checkout session before confirming payment by clicking "Cancel" on the payment page. No charge is made for a cancelled session.
• Once a payment is successfully completed, it cannot be cancelled or reversed by the customer directly. Refund requests must be submitted to us.
• Approved online payment refunds are returned to the original payment method (card or wallet used at checkout).
• Refunds typically reflect in your account within 7–10 working days from the date of approval, depending on your bank or card issuer. This timeline is set by the banking and card network, not by Briskbase.

7. Chargebacks and Disputes

If you believe a charge was made in error, please contact us first at sales@briskbase.com before raising a chargeback with your bank. Most issues can be resolved faster directly. If you do raise a dispute with your card issuer, please be aware that Briskbase will respond with transaction evidence to contest any invalid chargeback claim.

8. Non-Refundable Items

The following are not eligible for refund under any circumstance:

• Subscription fees for periods already used where no service failure occurred.
• Setup, onboarding, or training fees.
• Payments for completed development milestones or delivered consulting hours.
• Gateway or payment processing fees charged by our payment processor.
• Fees paid for periods more than 90 days prior to the refund request, unless a billing error is demonstrated.

9. How to Request a Refund

To request a cancellation or refund:

1. Email us at sales@briskbase.com with the subject line "Refund Request".
2. Include your account email, the product name, the payment date, and the reason for your request.
3. We will acknowledge your request within 2 business days and provide a decision within 5 business days.
4. If approved, refunds are processed within 3 business days from our side. Bank processing takes a further 7–10 working days.